1.0 Introduction
Dreamzinus México, S.A. de C.V. (“Zinus”) is a distributor of furniture products, including mattresses, beds, bed frames, and pillows, and is domiciled in the Mexican Republic. For more information about our services, please consult our website:
https://zinus.mx/
This Privacy Policy ("Policy") applies to Zinus ("we", "our" or "us") with respect to your use of this website, any affiliated websites, and all applications, services, products, and tools provided by Zinus (collectively, the "Services"), regardless of how you access or use them, including through mobile devices and applications. This Policy sets forth the essential details related to your personal data relationships with Zinus as:
A website visitor (including mobile websites)
A customer
A job applicant
Business partner
For any product or service that links to this Policy
Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies, practices, or the Privacy Notice whose link you can find at Link (INSERT PRIVACY NOTICE LINK), your option is not to use our Services. By accessing or using our Services, you agree to our Policy and our Privacy Notice. This Policy and the Privacy Notice may change from time to time. Your continued use of our Services after we make changes is deemed acceptance of those changes, so please check both the Privacy Notice and the Policy periodically for updates.
2.0 Personal Information We Collect
2.1 Information You Choose to Provide to Us
WHEN
We may ask you to provide personal information when:
You interact with our websites or emails.
You register or set up an account on our Services.
You search for products or services through our Services.
You communicate with us for additional information about our Services.
You participate in chats.
You use our "Email Us" or similar features based on our Services.
You request customer support.
You report a problem with our Services.
You connect with us directly via phone calls or video conferencing platforms.
You participate in marketing or sales promotions.
You make a warranty claim or return or exchange a product.
You participate in a contest or similar promotion sponsored by us or in partnership with us.
You provide us with feedback or reviews about our Services.
You upload or share a photo, submit a request, submit information, comment, or post other digital content through one of our Services or through social media interactions on third-party websites such as Facebook, Instagram, and Twitter.
You visit our offices.
You attend trade shows and other industry networking events.
You apply for a job with us.
If you choose to provide us with personal information of a third party (including the person's name, email, and company) when participating in our promotions program, you represent that you have the third party's permission to do so.
WHAT
We collect personal information that may include the data in the following table, depending on how you interact with us or our Services.
Data Categories
Contact data (including name, address, phone number, email address) and similar contact data.
Account data (including service-related information: purchase history and account profiles), billing-related information (including payment, shipping, and billing information), and similar data.
Content data (including the content of communications, suggestions, questions, comments, opinions), chat records, and other information you submit to us, provide to us when you communicate with us, or post on our Services, and similar data.
Images, audio, video, social media posts, and other similar data.
Career and employment-related data
Business Purpose
If you express interest in our Services, in order to verify who you are, authenticate your account, deliver goods and services, market and personalize the goods and services we offer, associate other data with you, analyze other data we collect, identify other potential customers, develop new goods and services, and for security and fraud prevention.
We use this data to personalize and market our products and services to you, analyze other data we collect, identify other potential customers, and develop new goods and services.
We may use this data to provide you with services, address any concerns, develop new goods or services, market to you, and for security and fraud prevention.
We may use this data to market to you, personalize our products and services, associate other data with you, analyze other data we collect, identify other potential customers, and develop new products and services.
We may use this data for talent acquisition, recruitment, selection, onboarding, assessment, and hiring for the job you have applied for and for subsequent job opportunities.
Additionally, we may use this data for general Human Resources administration and management, for application analysis, such as verifying your provided employment references, background checks, and related assessments, for compliance with legal and corporate governance requirements (e.g., to monitor diversity requirements), and to communicate with you and inform you about the status of your job application and future opportunities.
Furthermore, we may use information in connection with your application for data and statistical analysis. We may use specific technologies for the purpose of enabling certain recruitment analysis and diversity analysis, as permitted by applicable law, to comply with legal requirements or in our legitimate interests. We do not make any automated decisions in relation to your application without human involvement.
2.2 Information We Collect Automatically
WHEN
We collect information about your visits to our websites and the application when you access any of our web pages through cookies and similar tracking technologies.
For more information about the types of cookies we use, you can access our Cookie Policy at Link.
WHAT
Collected information includes:
access times
the pages you visit
the links you click
the search terms you enter
actions you take in relation to any of the visited pages
device information, such as IP address, location, browser type, and language
the Uniform Resource Locator (URL) of the website that referred you to our website and
the URL you navigate away from our pages if you click an external link
We may also collect information when you open our emails or click on links within those emails.
2.3 Information We May Collect from Third Parties
WHEN
We may combine the information we collect from your direct interactions with us with information obtained through other third-party sources, such as content providers, survey providers, payment providers, voice assistant providers, security partners, and if you choose to obtain services offered by these external partners, this Policy does not govern their use of your information, and you should consult the relevant privacy policy.
WHAT
Personal information collected includes your name, email address, address, job title, company name, and phone number.
3.0 How We Use Personal Information
We use your personal information to:
Present our Services and their content to you.
Provide you with information, products, or services that you request from us.
Communicate with you directly through emails, calls, chats, and video conferences.
Process and fulfill orders for products and services.
Process payments for online purchases.
Send you communications about:
Promotional offers and surveys.
Event announcements.
Product notices and changes to our terms and policies.
Develop anonymized data or de-identified data by making reasonable efforts to remove all personal data elements. We may use this data to perform certain analyses to better understand our customers and the industry, or for other business purposes as permitted by law.
Advertise and market our products and services, including delivering interest-based ads on our website and other sites or platforms and content distribution websites.
Conduct market research to understand how to improve our Services and their delivery.
Create and manage marketing campaigns.
Generate leads and increase our market share.
Analyze user clicks and app and website usage to improve user experience and maximize the use of our Services.
Administer our website and application to maintain and provide the contracted functionality and services.
Enforce the terms of our website and application and/or separate contracts (if applicable) with you.
Prevent fraud and other prohibited or illegal activities.
Protect the security or integrity of the website, application, our business, or Services.
Or otherwise, as disclosed to you at the time of collection or as required or permitted by law.
For recruitment and employment purposes.
Please note that we may occasionally record audio or video conference calls you participate in to analyze and improve our staff's communication skills. If we do, we will announce it at the beginning of the conference call and in the meeting invitation, and provide a link to our Policy in the meeting invitations and on the registration page.
We do not sell your information to any third parties.
4.0 How We Share Personal Information
Service Providers
We use third parties to help us provide our Services. They will have access to your information collected by our website or application, as reasonably necessary to perform contracted tasks on our behalf. We enter into contractual agreements to obligate them to protect personal information, use it only to provide us with the contracted services, and prohibit them from selling and/or disclosing it without our knowledge and permission.
Type of Service Provider
Operational providers
Advertisers and marketers
Vendors
Strategic business partners
At your direction
Business Purpose
Allow providers to perform operational services on our behalf.
Market our products and promotional offers to you and allow you to provide feedback on the products you purchase.
Assist you with warranty claims and ship products directly to you.
Strategic business transaction, for research, and also to confirm your consent.
You require us to share or provide your information to a third party to facilitate the resolution of a claim.
Information Collected by the Service Provider
We only permit or share the information we have about you for the purposes disclosed in this Privacy Notice, including the performance of the Services we have offered or the provision of the Services you have requested.
We only share the information necessary to support our core business functions and internal operations, including providing marketing support, managing our ratings and reviews, supporting customer surveys, and improving customer service experience.
We only share the information necessary to support warranty claims, including shipping, delivery, collection, exchange, or return of the product.
We only allow access to or share information when necessary to provide the Services on our behalf or at your request, including for administering promotional offers, and in accordance with your consent and as permitted or required by law.
We share information that you have requested to be delivered to a service provider or that is provided to fulfill our service obligations to you.
Links to other websites
We may also provide suggestions and links to other websites ("Third-Party Sites") that are not connected with us, may be located in different countries, and may be subject to different laws and regulations. These links and suggestions are provided solely for your convenience, and therefore, you access them at your own risk.
Legal Disclosures
We may need to disclose personal information when required by law, a notice, request for information, or other legal processes as identified in applicable legislation.
We attempt to notify our users about legal requirements for their personal data when appropriate in our judgment, unless prohibited by law or a court order or when the request is an emergency.
Change of Control
We may also share your personal data as part of a sale, merger, change of control, or in preparation for any of these events.
Any other entity that buys us or buys part of our business will have the right to continue to use your data, but only in the manner set out in our Policy and in accordance with the current Privacy Notice unless you agree otherwise.
5.0 How we protect personal information
We are committed to protecting the security of all personal information we collect and use.
We use a variety of physical, administrative, and technical security measures designed to help protect against unauthorized access, use, and disclosure. We have implemented best practice standards and controls in accordance with internationally recognized security frameworks. We use encryption technologies to protect data at rest and in transit.
6.0 Your rights
We provide the same set of services to all our customers and end-users worldwide.
We offer the following rights to all individuals, regardless of their location or applicable privacy regulations.
For personal information we hold about you, you can:
Access your personal information or request a copy.
You have the right to obtain information about what personal information we process about you or to obtain a copy of your personal information.
If you have provided us with personal information, you can contact us to obtain a summary of the information we hold about you or a copy of the information.
You have the right to be notified about what personal information we collect about you and how we use, disclose, and protect it.
This Policy describes what personal information we collect and our privacy practices. We may also have additional privacy notices and statements available to you at the time you provide us with information directly.
Change or correct your personal information.
You have the right to update or correct your personal information or ask us to do so on your behalf.
Delete or erase your personal information.
You have the right to request the deletion of your personal information at any time. We will communicate the outcome of your request within reasonable timeframes. We may not be able to delete or erase your personal information, but we will inform you of these reasons and any further actions available to you.
Object to the processing of your personal information.
You have the right to object to our processing of your personal information for direct marketing purposes. This means that we will stop using your personal information for these purposes.
Ask us to restrict the processing of your personal information.
You may have the right to ask us to limit how we use your personal information.
Export your personal data.
You have the right to request that we export to you in a machine-readable format all personal information that we hold about you.
If you wish to exercise any of the rights described above, please click the "Do Not Sell or Share My Personal Information" link on the Zinus website.
You also have the right to lodge a complaint with the local organizations responsible for enforcing applicable privacy legislation in your territory.
7.0 How long do we keep your personal information?
We retain information for as long as necessary to provide the Services to you and our customers, subject to any legal obligation to retain such information.
We may also retain information to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce our Terms of Use, and take other actions permitted by law.
The information we retain will be handled in accordance with this Policy and the applicable Privacy Notice.
Information related to you that is no longer necessary and relevant to provide our services may be anonymized or aggregated with other non-personal data. This information may provide commercially valuable insights to Zinus, such as statistics on the use of the Services.
8.0 Other important information
We process data in both the U.S. and the Mexican Republic and rely on legally provided mechanisms to legally transfer data across borders, such as contracts that incorporate data protection and sharing obligations. We provide the ability to securely return, transfer, and/or delete personal data.
We will only collect and process your personal data when we have a legal reason for its collection.
When you visit our website and provide us with your personal information, we collect and use it with your consent.
You can review the terms and conditions of use here: https://www.zinus.com/terms-of-use.
Where we rely on your consent to process personal data, you have the right to withdraw or refuse your consent at any time. If you have any questions about the legal bases on which we collect and use your personal data, please contact us at support@zinus.com.
How to select your communication preferences
You can choose whether or not to receive our marketing communications. Click the "Unsubscribe" link in the email we send you to stop receiving marketing communications.
You can choose what information we automatically collect from your device by controlling the cookie settings in your browser or by selecting your preferences through our Cookie Policy.
Even if you opt out of marketing communications, we may still contact you regarding security and privacy issues, maintenance of your account, fulfillment of your requests, or administration of any promotion or program in which you have chosen to participate.
9.0 Accessibility Statement
At Zinus, we are committed to providing everyone with easy access to and use of the content on our website. If you are having trouble viewing or navigating the content on our website or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please email our team at support@zinus.com with a description of the specific feature you feel is not fully accessible to people with disabilities or a suggestion for improvement. [Additionally, while we do not control the accessibility practices of vendors, we value partners who provide digital content that is accessible and user-friendly.
10.0 Contact Information
You can contact us at support@zinus.com if you have questions about this Policy and our privacy practices.
Children's Privacy
We do not intend for our Services to be of interest to minors. We do not knowingly collect any personal information from consumers under the age of 18. We do not sell the personal information of consumers. If you believe that a minor may have provided us with their personal information, you can email us at support@zinus.com. When contacting us, please indicate which country and/or state you reside in.